Virtual Learning Academy says surge in enrollment, new technology causing problems

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HE SAYS IT IS NOT ACCEPTABLE, BUT IS ASKING THEM FOR PATIENCE. BECAUSE SCHOOLS IN NEW HAMPSHIRE ARE NOW FULLY IN-PERSON, MOST DISTRICTS RECOMMEND VLACS, OR THE VIRTUAL LEARNING ACADEMY, AS A REMOTE OPTION. BUT SOME PARENTS TRYINTOG ENROLL THEIR STUDES NTARE RUNNING INTO ISSUES. ONE MOM SAYS IT HAS BEEN THREE WEEKS. >> I HAVE STEN TO SUPPORT TICKETS, CLEALD FIVE TIMES. MOST OF THOSE WERE MORE THAN OUR LONG WAITS TO THEN BE DISCONNECTED. >> I REALLY APOLOGIZE TO EVERYONE WHO IS TRYING TO GET HOLD OF US. JENNIFER C: THE CEO SAYS WHILE THEY WORK WITH AN AVERAGE 1200,0 STUDENTS THROUGH THE YEAR, A SUDDEN 48% JUMP IN ENROLLMENT, TOO MUCH TO KEEP UP WITH. >>E W SAW ALL THESE EXTRA KIDS, JUST OVER 4900 TO 7300 IN A SHORT TIME. JENNIFER: C THIS AS THEY UPDATE THEIR TECH INFRASTRUCTURE. HE CALLS IT A PERFECT STORM. >> ABOUT A WEEK AND A HALF AGO WE STARTED UPDATING OUR STUDENT INFORMATION SYSTEM AND THIS SPRING WE SELECTED A NEW LEARNING MANAGEMENT SYSTEM. WE HOPE TO HAVE ERYVETHING IN WELL BY THE END OF AUGUST AND WE JUST NEED MORE TIME. >> WE SAW THEM THROUGHOUT THE PANDEMIC REALLY STEP UP AND PROVIDEXC EEPTIONAL EDUCATIONAL OPPORTUNITIES TO SOME THE STUDENTS ACROSS THE STATE. I HAVE NO DOUBT THEY WILL BE ABLE TO CONTINUE THAT LEVEL OF SERVICE INTO THE FUTURE. JENNIFER C: KOSSAKOWSKI SSAY THEY HAVE HIRED ADDITIONAL STAFF THAT ARE WORKING LONG HOURS, BUT THAT CITOULD BE ANOTHER 2 TO 3 WEEKS BEFORE THINGS ARE OPERATING EFFICIENY.TL LIVE IN PORTSMOUTH, JE

Virtual Learning Academy says surge in enrollment, new technology causing problems

Updated: 6:19 PM EDT Sep 7, 2021

Because schools in New Hampshire are now fully in person, most districts recommend VLACS a remote option. But some parents trying to enroll their students are running into issues.

Because schools in New Hampshire are now fully in person, most districts recommend VLACS a remote option. But some parents trying to enroll their students are running into issues.

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