South Africans shivering after ransomware infection knackers power grid for Johannesburg • DigitalMunition

The city of Johannesburg in South Africa is working to get its power grid back online after a ransomware infection blocked service for some customers.

Utility company City Power confirmed local news reports that that a malware outbreak on Thursday left some customers relying on prepaid services unable to re-fill their accounts, leaving them without electricity.

The city government did not provide details on the type of ransomware that hit the power company, but said that customer information was not accessed in the attack.

"Customers should not panic as none of their details were compromised," the city said in an update posted Thursday afternoon.

"We apologise for the inconvenience caused to the people of the City of Joburg. Please be patient with us, we expect to have everything back in order by the end of Thursday."

The city went on to say that it was already in the process of restoring computers hit by the ransomware, although invoicing and fault logging systems were taking additional time to recover.

The attack comes as Johannesburg is in the middle of a cold snap amidst the South African winter. The utility reported earlier this week that it was experiencing capacity constraints as customers used more electricity to keep warm.

Johannesburg is far from alone in the ranks of cities to fall victim to ransomware attacks. In the US, the city of Baltimore suffered outages at multiple departments earlier this year when a massive ransomware outbreak spread through its network.

Later in the summer, a Georgia state court office had to take some of its recordkeeping services offline in order to address a malware infection that was holding some of its systems for ransom.

More recently, at least one person in the IT department of Lace City, Florida was out of a job after officials caved in and paid the Bitcoin demand from ransomware operators in that city.

While law enforcement groups say it is never advised to pay a ransomware demand, experts note that in some cases it can make more sense for a company to at least consider opening a dialogue with the attackers. ®

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