Open Ticket Request System up to 6.0.7 OTRS Customer Panel Email cross site scripting

A vulnerability, which was classified as problematic, has been found in Open Ticket Request System up to 6.0.7 (Ticket Tracking Software). Affected by this issue is some unknown functionality of the component OTRS Customer Panel. The manipulation as part of a Email leads to a cross site scripting vulnerability. Using CWE to declare the problem leads to CWE-80. Impacted is integrity. An attacker might be able to inject arbitrary html and script code into the web site. This would alter the appearance and would make it possible to initiate further attacks against site visitors.

The weakness was presented 07/08/2019. The advisory is shared for download at community.otrs.com. This vulnerability is handled as CVE-2018-11563 since 05/30/2018. The attack may be launched remotely. There are neither technical details nor an exploit publicly available.

There is no information about possible countermeasures known. It may be suggested to replace the affected object with an alternative product.

Type

• Ticket Tracking Software

Name

• Open Ticket Request System

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VulDB Meta Base Score: 3.5
VulDB Meta Temp Score: 3.5

VulDB Base Score: 3.5
VulDB Temp Score: 3.5
VulDB Vector: 🔒
VulDB Reliability: 🔍

VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍
Class: Cross site scripting (CWE-80)
Local: No
Remote: Yes

Availability: 🔒
Status: Not defined

Price Prediction: 🔍
Current Price Estimation: 🔒

Threat Intelligenceinfoedit

Threat: 🔍
Adversaries: 🔍
Geopolitics: 🔍
Economy: 🔍
Predictions: 🔍
Remediation: 🔍Recommended: no mitigation known

0-Day Time: 🔒

05/30/2018 CVE assigned
07/08/2019 +404 days Advisory disclosed
07/08/2019 +0 days VulDB entry created
07/08/2019 +0 days VulDB last updateAdvisory: community.otrs.com

CVE: CVE-2018-11563 (🔒)

Created: 07/08/2019 09:17 PM
Complete: 🔍

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