Shiftsmart’s Latest Technology Supports COVID-19 Vaccine Scheduling and Staffing » Dallas Innovates

Shiftsmart, a Dallas-based online marketplace for workforce management, is minimizing U.S. cities’ frustrations surrounding COVID-19 vaccination appointment registration and inoculation efficiency by using its technology to advance vaccine rollout. 

By using its global labor network, Shiftsmart is able to support all aspects of distribution. Within two weeks, Shiftsmart successfully staffed roughly 20 vaccine sites, answered over 1,000 calls per hour, created an income for hundreds of workers, and assisted thousands of people in scheduling vaccination appointments in one U.S. market, according to the company.

When vaccines initially rolled out, there was no federal coordination, leading to a set of rules and systems that varied by state and county that created confusion.

According to the CDC’s daily statistics, as of March 15, 21.4 percent of people in the U.S. have received one COVID-19 shot, 11.5 percent have received both doses, and almost 20 percent of the vaccines distributed have not been used.

Currently, the challenge is to get that 20 percent of distributed vaccines that haven’t been used to those who need it most: the elderly. But while they may be eligible for the vaccine, members of the elderly community may find themselves extremely frustrated when attempting to secure an appointment due their lack of available technology or the skills required to navigate registration websites.

And as several states continue to open wider qualifications to receive the vaccine, those eligible and wanting to register for the vaccine will continue to increase.

Shiftsmart responded to this problem by using its workforce platform to train and mobilize its workers, and then implemented the strategy 48 hours later. With a network of over 400,000 workers, Shiftsmart can double throughput of COVID-19 vaccination registrations.

Shiftsmart’s proprietary tech has allowed it to seamlessly integrate with the existing systems, flexing the shifts required up and down as needed all to ensure a quality patient experience. 

Per a statement, Shiftsmart’s technology and workforce has executed:

• Inbound Call Center for Scheduling: Shiftsmart agents take calls from citizens, many of whom are seniors, to schedule first and second dose appointments.
• Inbound Call Center for Tech Support: Shiftsmart agents take calls from citizens and providers to assist with tech issues requiring city-specific knowledge and systems access.
• Onsite Staffing: provide on-site tech support for the public, in person crowd control, and second dose scheduling.

Recently, the Dallas company also made Fast Company’s annual list of The World’s Most Innovative Companies for 2021.

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