OTRS Help Desk before/ITSM/FAQ prior 3.2.4 Object Linking privilege escalation

A vulnerability was found in OTRS Help Desk before, ITSM and FAQ (Service Management Software). It has been rated as critical. Affected by this issue is some unknown functionality of the component Object Linking Handler. The manipulation with an unknown input leads to a privilege escalation vulnerability. Using CWE to declare the problem leads to CWE-269. Impacted is confidentiality, integrity, and availability.

The bug was discovered 04/02/2013. The weakness was released 11/27/2019 by André Luerssen. This vulnerability is handled as CVE-2013-2625 since 03/18/2013. There are neither technical details nor an exploit publicly available.

The vulnerability was handled as a non-public zero-day exploit for at least 3 days. During that time the estimated underground price was around $0-$5k. The vulnerability scanner Nessus provides a plugin with the ID 65853 (FreeBSD : otrs -- Information disclosure and Data manipulation (eae8e3cf-9dfe-11e2-ac7f-001fd056c417)), which helps to determine the existence of the flaw in a target environment. It is assigned to the family FreeBSD Local Security Checks and running in the context local.

Upgrading to version 3.2.4 eliminates this vulnerability. A possible mitigation has been published even before and not after the disclosure of the vulnerability.

The vulnerability is also documented in the databases at SecurityFocus (BID 58936) and Tenable (65853).

Type

Vendor

Name

VulDB Meta Base Score: 5.5
VulDB Meta Temp Score: 5.3

VulDB Base Score: ≈5.5
VulDB Temp Score: ≈5.3
VulDB Vector: 🔒
VulDB Reliability: 🔍

VulDB Base Score: 🔒
VulDB Temp Score: 🔒
VulDB Reliability: 🔍
Class: Privilege escalation (CWE-269)
Local: Yes
Remote: No

Availability: 🔒
Status: Not defined

Price Prediction: 🔍
Current Price Estimation: 🔒

Nessus ID: 65853
Nessus Name: FreeBSD : otrs -- Information disclosure and Data manipulation (eae8e3cf-9dfe-11e2-ac7f-001fd056c417)
Nessus File: 🔒
Nessus Risk: 🔒
Nessus Family: 🔒
Nessus Context: 🔒

OpenVAS ID: 103201
OpenVAS Name: OTRS Object Link Restriction Bypass Vulnerability
OpenVAS File: 🔒
OpenVAS Family: 🔒

Threat Intelligenceinfoedit

Threat: 🔍
Adversaries: 🔍
Geopolitics: 🔍
Economy: 🔍
Predictions: 🔍
Remediation: 🔍Recommended: Upgrade
Status: 🔍

0-Day Time: 🔒

Upgrade: Help Desk before/ITSM/FAQ 3.2.4

03/18/2013 CVE assigned
04/02/2013 +15 days Vulnerability found
04/02/2013 +0 days SecurityFocus entry assigned
04/05/2013 +3 days Countermeasure disclosed
04/08/2013 +3 days Nessus plugin released
11/27/2019 +2424 days Advisory disclosed
11/28/2019 +1 days VulDB entry created
11/28/2019 +0 days VulDB last updateResearcher: André Luerssen

CVE: CVE-2013-2625 (🔒)
OVAL: 🔒

SecurityFocus: 58936 - Multiple OTRS Products CVE-2013-2625 Access Bypass Vulnerability
OSVDB: 92087

Created: 11/28/2019 07:03 AM
Complete: 🔍

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