Orlando hit hard after Southwest Airlines’ 2nd day of technology problems
Airline technology systems are vulnerable to glitches and outages that sometimes snarl thousands of flights. In the last few years, a router failure crippled Southwest for days and Delta employees at one airport dragged out an old dot-matrix printer to make boarding passes. Airlines use huge, complicated IT systems that do everything from help operate flights to running mobile apps, and they are often overlaid with new programs.
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