MacKeeper – Review 2020 – PCMag UK

By now, most Mac users have
realized that their precious devices aren’t immune to malware attack. Oh, they
make a tougher target than a Windows box, but attacks do get through, so installing
a Mac
antivirus
is important. Given that the attack surface is rather smaller than for Windows,
though, it’s nice when your security product goes beyond malware protection.
MacKeeper includes a host of features related to security, privacy, and
performance. It’s expensive, though, and lacks some features we’ve come to
expect in antivirus products, regardless of platform.

MacKeeper’s main window features a
menu down the left side, divided into Cleaning, Performance, Security, and
Privacy items. On the right side is a built-in chat support system. The Find
& Fix option, selected by default, features a big button to launch a scan
at center bottom, and a diagram of things that will be (or have been) scanned
occupying most of the screen. It’s a bit busy, but it's easy enough to navigate.

A Checkered Past

If you’re a long-time follower of
Mac security, you may be familiar with MacKeeper, and not in a good way. Some
years ago, the company had a reputation as scareware, meaning that its free
version reported fake problems to scare users into paying for a fix. In 2014,
the company was involved in a lawsuit over these behaviors, and behaviors of
their out-of-control affiliates.

More recently, though, MacKeeper
has aimed to shed that rough reputation. The company, now called Clario, sought
and obtained certification from AppEsteem, a site
devoted to eliminating deceptive practices by apps of various types.
MacKeeper’s press release notes that this certification is “something that none
of the leading brands in the market have achieved.” That statement is itself just
a bit deceptive, because, as AppEsteem’s CEO confirmed, brands that have
never been accused of deceptive practices don’t have any need for the
certification. Still, MacKeeper does seem to have reined in those rogue
affiliates and cleared away any tinge of scareware behavior.

You can still find traces of the
old MacKeeper. When I wanted to determine whether the product had scheduled
antivirus scanning, I tried to check the help system. However, choosing
MacKeeper Help received the terse response, “Help isn’t available for
MacKeeper.” A simple Google search turned up a help page devoted to the old
version, using the old company name, Kromtech, with advice not at all relevant
to the current MacKeeper. I’m sure they’ll sort this out, but it’s a bit
jumbled at present.

Pricing and OS Support

Any way you slice it, MacKeeper is
expensive. If you choose to pay for it on a monthly basis, it’s $14.95 per
month, or a whopping $179.40 per year. Choosing to pay for a year at a time
gets that down to $9.95 per month, which is $119.40 per year. Admittedly, the
product is frequently discounted. As of this writing, the discounted yearly
price is $74.52.

Airo
Antivirus for Mac and Intego are on the pricey side, both at $99.99 per
year, but that price gets you three licenses for each. It’s true that MacKeeper
goes way beyond mere antivirus, including VPN protection, ad blocking, system
cleanup, and more. But Norton’s Mac product is actually a full-scale
cross-platform security suite, and your $99.99 subscription to Norton gets you
five suite licenses plus five no-limits VPN licenses. The most common price for
a single macOS antivirus license is around $40 per year.

McAfee
AntiVirus Plus (for Mac) deserves special mention. It runs $59.99
per year, less than half MacKeeper’s price. And with one subscription you can
install McAfee protection on all devices in your household, whether they run
macOS, Windows, iOS, or Android.

You can, of course, get macOS
antivirus protection for no charge at all. Avast, AVG, Avira
Free Antivirus for Mac, and Sophos all offer free protection for
your Mac. As I’ll detail below, Avast and AVG also get perfect scored from two
independent labs.

Some macOS security products only
work with the newest versions of macOS. For example, Avira, Norton, and Trend
Micro require macOS 10.13 (High Sierra) or newer. Others are happy with macOS
versions that can charitably be called antique. ProtectWorks and ClamXAV
(for Mac)
are happy with anything from 10.6 (Snow Leopard) to the present. MacKeeper
falls in between; like Bitdefender, it requires at least 10.9 (Mavericks).

Getting Started With MacKeeper

Installing MacKeeper went quickly. I
did have to give special permission for MacKeeper to access the sensitive
Downloads, Documents, and Desktop folders, but that’s normal in macOS Catalina. Right
after installation, it invited me to scan the Mac. The scan didn’t take long,
and it turned up lots of things to fix.

Clicking to fix those problems brought
me to a page asking me to shell out cash and purchase the program. I had a
license key supplied by the company, but the purchase page didn’t provide a
place to enter it. I tried using the built-in chat support to find out where to
enter that key and had a rather odd experience. The chat agent seemed to think
I had somehow stolen the key, and wanted to investigate my purchase. I dropped
that conversation and got the information from my helpful Clario contact. With
the product activated, I ran the scan again.

The scan window displays as four
quadrants, Cleaning, Performance, Security, and Privacy. In the Cleaning
quadrant, MacKeeper reported it could clean up junk files and application
leftovers. For Performance, it reported an out-of-date app and one “useless
startup item.” In the Security area, I learned the Mac contained no adware or
potentially unwanted applications (PUAs).

What surprised me was the
recommendation to enable virus protection. How was that not enabled out of the
box? My company contact explained, “MacKeeper is mainly a performance and
cleaning app”. Since the initial scan flags the absent antivirus as a problem
to fix, users will get antivirus problem when they choose to fix things, but it
still seems odd for a program whose description on the web states that it “blocks
malware, viruses, and spyware attacks to protect what matters most—your
privacy.”

As another test, I downloaded the
internationally-supported test file from eicar.org. This is a harmless file
that virtually all antivirus vendors agree to detect as a virus, for a kind of
sanity check. I downloaded two versions, the basic file and one with a TXT
extension. MacKeeper didn’t react to the download, or to the Mac opening the
text file, but when I scanned the files it identified them as “Virus.” I
concluded that MacKeeper doesn’t use on-access scanning.

Interestingly, the separate Adware Cleaner
component does come enabled out of the box. The scan also pointed out a need to
install the Private Connection VPN and add MacKeeper’s AdStop extensions to
Safari and Chrome. Note that the browser extensions strictly block ads.
MacKeeper doesn’t attempt to divert the browser from malware-hosting sites, or
fraudulent (phishing) sites the way Bitdefender, Kaspersky
Internet Security for Mac, Norton, and most competing products do. Nor
does it mark up dangerous links in search results.

Scans and Malware

I couldn’t tell how long the
antivirus scan took when it was part of the four-part scan mentioned above, so
I ran a scan separately. It finished in six minutes, the fastest of any recent
product besides Webroot
SecureAnywhere Antivirus (for Mac), which did the job in less than
three minutes.

Of course, different products may
define a full scan differently. ESET required over 90 minutes for a full scan,
and Sophos
Home Free (for Mac) well over two hours. We just don’t know
what they spent that extra time doing.

I don’t have a collection of macOS
malware for testing, but most Mac antivirus products do their best to wipe out
any Windows malware they encounter. When I scanned a USB drive containing my
current collection of Windows malware samples, MacKeeper quickly wiped out 83
percent of them. That’s decent, but quite a few products have done better. Webroot
wiped out 100 percent of the Windows malware samples, and ESET Cyber Security (for Mac)
eliminated 93 percent.

I looked for the ability to
schedule a scan, but didn’t find it at first. After some digging, I found it in
settings. MacKeeper runs a scan every 24 hours. There’s no option to change the
schedule for that regular scan. All you can do is turn it on or off. I
appreciate that it’s on by default.

No Help From the Labs

When I evaluate Windows antivirus
products, I perform hands-on tests using a collection of real-world malware
samples that I curate and analyze myself. I use several hand-coded utilities
to aid in my testing. And all that goes out the window when my testing happens
on a Mac. My programs don’t run on a Mac, and I have no similar collection of
macOS-focused malware. Thus, results from the independent testing labs become
very important.

As you can see, MacKeeper doesn’t
show up in the test results from either of the labs that report on Mac
antivirus tools. Several other products likewise don’t show up, ESET, McAfee,
Sophos, and Vipre Advanced Security (for Mac)
among them. Those four at least did appear up in one or more past tests.
MacKeeper is just absent, leaving me with no easy way to determine its
efficacy.

At the other end of the lab score
scale we find Avast, AVG, Bitdefender Antivirus for Mac, Kaspersky, and Trend
Micro Antivirus for Mac. These four accomplished 100 percent
detection in testing by AV-Comparatives and 18
of 18 possible points in tests from AV-Test Institute. With perfect scores from
two labs, you can be sure these are effective.

Bonus Features for Security and Privacy

As I noted earlier, MacKeeper can
install the StopAd ad-blocking extension in Chrome and Safari. It also includes
an Adware Cleaner, separate from the antivirus. But the security and privacy
bonuses don’t stop there.

Track My Mac

Track My Mac isn’t installed by
default. When you enable this feature, it provides basic antitheft features. Initially,
only location tracking is enabled, allowing you to find the device by logging
in to your MacKeeper account online. In testing, I found that its location
tracking wasn’t accurate. I don’t mean it got the wrong block—I mean it put my
Mac on the other side of the city, 10 miles away.

You can also configure Track My Mac
to take a snapshot of anybody who enters the wrong password trying to log into
your Mac. By default, it snaps on every error, but you can set it to wait for
the second, fifth, or tenth failed attempt. Photos are available both on your
device and online.

This tool also lets you configure a
keystroke to quickly invoke the Mac’s lockscreen. I’m not sure why that’s
necessary, given that you can just press Control+Command+Q.

ID Theft Guard

Has your email account been exposed
in a data breach? You can find out by entering it in the ID Theft Guard
scanner. You can’t just enter any address, though. To invoke the scanner, you
must enter a confirmation code sent to that address.

Once I saw the scan results, I
realized why that confirmation is required. You not only get a list of breached
accounts, you get the option to view the exposed password. It wouldn’t do to
let users get those passwords for accounts they don’t own. I’ve encountered
breach-checking tools before, but I don’t recall seeing one that displayed the
exposed passwords.

Naturally, you’ll want to change
those now-public passwords. As you do, you can mark each as secured in the app.
And once you’ve cleared up all the existing problems, you can set MacKeeper to
monitor the email address for any future breaches.

Private Connect VPN

Impressively, MacKeeper comes with
an integrated VPN. When you connect to the internet through
the VPN, all your communications travel through an encrypted channel to the
selected VPN server. That keeps anyone, even the owner of the network you’re
using, from snooping on your web traffic.

In addition, your internet requests
seem to come from the server, not from your own IP address. This hides you from
trackers trying to get your location, and can even let you access content
that’s not available in your country.

Looking at the list of available
servers, I was a bit confused at first. I saw a bunch of US locations near me in
the Pacific Northwest, then one in Canada, then more US, then Mexico, and so
on. I realized after a moment that the list is ordered by distance from my
current location. I’d like an option to order the list by country,
alphabetically. How am I supposed to know whether Colombia or Ireland is closer
to my location?

In all, MacKeeper offers 60 server
locations in 36 countries. These include locations in Africa and South America,
regions often underserved by VPN networks. Servers are also available in
several VPN-unfriendly countries, among them China, Russia, and Turkey.

My company contact confirmed that
MacKeeper licenses the server network from “a major player in the VPN space,”
but that MacKeeper is “contractually not allowed to disclose which.” I scrolled
through the near-endless list of third-party credits without finding a clue. I
did learn that Private Connect uses the OpenVPN protocol, which we consider the
best choice.

Private Connect is Mac-only, and
not available separately from MacKeeper, so you won’t find a review of it as a
standalone product. I can report that it’s very simple to use. Just pick your
server (or let the VPN pick) and turn it on. There are no other settings. You
won’t find advanced options like kill switch or split tunneling. But then, most
users don’t understand or need those. VPN protection is a nice addition to
MacKeeper.

Update Tracker

MacKeeper categorizes the Update
Tracker component as a performance enhancer, but I consider it just as much a
security tool. Malware coders constantly seek security holes in macOS and
popular programs, and security researchers constantly create and release
patches for those holes. If you don’t apply all available security patches, you
risk having your Mac compromised.

MacKeeper runs the update check as
part of its big four-part scan, and it automatically installs any needed
updates automatically when you choose to fix found problems. You can also run
the update scan separately. There’s an option to exempt specific programs from
updates, but I can’t think of a good reason to do that.

Performance Features

MacKeeper goes beyond security with
a collection of features aimed at improving Mac performance. I’ve already
mentioned the Update Tracker as protecting security. It also keeps your apps
running at their best, using the latest updates.

The Memory Cleaner promises to
enhance performance by freeing up any RAM that’s not actively in use. You can
click for a quick cleanup, view details of memory usage, or see just how much
memory each app is using. I do wonder how necessary this is, in the modern
world of powerful processors and plentiful memory.

Go for a Login Items scan to see
just what processes launch every time you boot up your Mac. MacKeeper
identifies any that it finds “useless” and automatically disables them. You can
manually disable any that aren’t locked by the system. This kind of startup
management feature is common in Windows security products, less so in those
aimed at macOS.

Cleaning Features

System cleanup doesn’t relate to
security except insofar as it cleans up traces of your computer and internet
usage, but it’s a common addition to security
suites for
Windows. MacKeeper helps keep your Mac free of useless files in several ways.

As the name suggests, Safe Cleanup
aims to get rid of junk files and only junk files. Running it shouldn’t ever
remove anything important. As with many of this product’s features, it runs
automatically during a full system scan, but you can also launch it at will.

The Duplicates Finder requires a
bit more finesse. There’s no need to keep multiple copies of the same data
files, but when you clean up, you need to make sure you leave the single
remaining copy in the correct location. MacKeeper promises to keep the
originals and delete only copies, but I would review its proposed actions
before proceeding.

On my test Mac, the scan found 49
sets of duplicates, most of them script files. I am impressed that it found
pairs of identical screenshots taken at different times—that means it’s
comparing content, not just filenames. Norton
360 Deluxe (for Mac) also scans for duplicates, and even
reports similar files such as 720p and 1080p versions of the same movie.

Uninstalling files from a Mac isn’t
always simple. For some apps, you simply drag from the Finder to the trash.
Others require use of a dedicated uninstaller. And you can’t always be sure you
eliminated every trace of a program. Smart Uninstaller helps with this problem.
You start by scanning for apps that can be uninstalled. When you choose one for
removal, MacKeeper carefully removes all traces.

Premium Services

There’s one item from the left-rail
menu that I haven’t mentioned, and that’s Premium Services. When you invoke
this item, you’re invited to run a free system checkup in conjunction with a
live chat agent. Going forward, you can use Premium Services to solve
absolutely any tech problem, on any device.

With a Premium Services
subscription, you can get support 24/7, with unlimited support calls, on any
tech topic, including tuning your Mac to the max, support for any app, and help
setting up new devices. The Premium Services page online touts a
wild variety of problems they’ve solved, from getting a voice-controlled
microwave working to configuring a computerized embroidery machine.

The catch? It’s super-expensive, at
$696 per year or $68 per month. McAfee’s similar Concierge
Techmaster Gold offers a similar service and goes for $179.95 per
year. The Ultimate Services Bundle from Trend Micro costs about the same, and
comes with a five-license subscription to Trend
Micro Maximum Security, which alone would list for $89.95 per
year.

Other security companies offer premium
support options at higher or lower levels, but all for quite a bit less than
MacKeeper asks.

Go With a Proven Winner

MacKeeper offers tons of security,
privacy, and performance features beyond basic antivirus protection. However,
it lacks expected features such as blocking access to malicious and fraudulent
URLs, and it has no lab reports to back up its promised malware-fighting
abilities. On top of that, it costs more than products with a proven track
record—a lot more.

We’ve identified three products that merit our
Editors’ Choice honor in the realm of Mac antivirus: Bitdefender Antivirus for
Mac, Kaspersky Internet Security for Mac, and Norton 360 Deluxe (for Mac). Bitdefender
and Kaspersky earned perfect scores from two labs, as did Norton from the one
lab that tested it. All three offer a broad range of features, not just
antivirus. All three also cost significantly less than MacKeeper.

MacKeeper Specs

Best Antivirus Picks

Further Reading

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