Largo Police 1st In State To Adopt Technology To Serve Callers

LARGO, FL — The Largo Police Department has become the first agency in Florida to use a new communication technology to provide real-time updates on call response times, report status and victim services.

SPIDR Tech's cutting-edge technology will provide the Largo Police Department the ability to provide residents who call into the Largo Communications Center with fully automated follow-up text and e-mail messages.

When the Largo Communications Center is contacted, a predetermined message will be sent acknowledging the call for service and advise residents of any delayed response times.

In addition, when reports are assigned to a detective, crime victims will be updated on their cases. Victims will be kept apprised of important facts, such as offense-specific information, report numbers and available victim services.

Residents will have the opportunity to submit feedback as well. After the initial response has concluded, callers will receive a short, optional, mobile survey that asks questions about overall satisfaction and the professionalism of the Largo Police Department team member they had contact with.

Callers will also have the ability to opt into a more comprehensive survey if they wish.

Survey responses will help the department measure customer satisfaction and determine how to better serve the community.

"The sworn and civilian staff of the Largo Police Department are committed to providing the highest level of customer service to our community," said Largo Police Chief Jeffrey Undestad. "The difficulties of this past year have taught us the importance of finding new ideas to improve our means of communicating and SPIDR's innovative technology will do just that."

"The Largo Police Department is a nationally accredited law enforcement agency that has made extraordinary efforts to positively engage their community," said Rahul Sidhu, CEO of SPIDR Tech. "Their reputation for being progressive and innovative is evidenced by the fact that they are the first agency in Florida to adopt this modern customer service technology."

Founded in 2015, SPIDR Tech is a California-based company founded by two police officers who saw an opportunity for law enforcement agencies to match the standard of customer service provided by leading companies in the private sector.