Five retail technology questions for Christine Russo — Retail Technology Innovation Hub
RTIH: Which retail technology trend is overrated in your opinion?
CR: Artificial intelligence - just kidding! AI is just getting started and woven into nearly all major tech solutions.
Overrated, hmmm, hard to answer because that might send the wrong message and one that is a big contributor to risk aversion.
Some retailers think technology solutions can a fad and will go out of trend. We do not want to encourage sitting on the sidelines and avoiding technology adoption.
RTIH: What are the top five retail tech Twitter/LinkedIn accounts you can’t do without, and why?
CR: Retail Technology Innovation Hub, Retail Wire, EU Startups, Rethink Retail, and ChainStore Age.
I like a mix of innovation updates, opinion and concise news updates.
RTIH: If you could have a dinner party with any five retail pioneers, dead or alive, who would they be and why?
CR: Michelle Gass (CEO Kohl’s), Rosalind Brewer (CEO Walgreens Boots Alliance), Karen Lynch (CEO, CVS), Mary Dillon (former CEO Ulta Beauty), and Corie Barry (CEO Best Buy).
Women who are holding C-suite positions.It would be great to talk with them about their journeys and successes and what they can share with the next generation.
The ultimate aim would be more women becoming CEOs.
RTIH: Which movie character would you want to be and why?
CR: Anyone who follows me knows my go to is Lord of the Rings, so I’m going with Galadriel who said, “even the smallest person can change the course of the future”.
Gloss