ARROW Overview for ExxonMobil
https://www.ispeech.org
ARROW in numbers:
• Over 500 highly skilled Level 2 technicians on demand
• 3,000,000+ issues resolved annually
• Resolution and training 73% faster than traditional IT support
• 21 points higher user satisfaction
• Greater than 90% resolution rate
• 5 patented assets
Arrow in action with common use cases:
• Operating system upgrade and support
• Real time chat translation tool to eliminate language barriers with technicians
• Device health check to repair malware from anywhere in the world
• Remote resolution for mobile devices and application support
source
Gloss