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Published on January 23rd, 2023 📆 | 5920 Views ⚑

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WMU investigates technology issues causing service disruptions


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KALAMAZOO, MI -- Western Michigan University is continuing to investigate digital service disruptions that have lasted for several days.

On Friday, Jan. 20, the university detected a service disruption that led to the suspension of some university computer systems, Western Michigan University said in a news release.

“We’ve been investigating the situation since we became aware,” the university said in the statement released Friday. “We are methodically working to determine the nature and scope of the disruption.”

On Monday, Jan. 23, the university’s Office of Information Technology continues to investigate and work to address the service disruption, the university said in a news release.

“The team is focused on ensuring the security of our digital assets and network as well as providing continuity of services and systems,” the university said on Monday.

The university did not immediately respond to a request for additional information Monday.

Access to the internet remains available through WMU Open and WMU Guest Wi-Fi, the school said. Members of the campus community can proceed with their school and work business as usual but may have difficulty accessing certain systems, the university said.

Systems that are temporarily unavailable or have limited availability include:

  • WMU Secure WiFi
  • EduRoam WiFi
  • File sharing such as a shared drive. These start with a letter like “g:/” and, in those cases, users may not be able to access file shares.
  • Access to the CMS
  • Password resets
  • Some print services

Systems and services that remain available (among others) are:

  • WMU Open Wi-Fi
  • WMU Guest Wi-Fi
  • Elearning
  • Email
  • Microsoft products (i.e. Office 365, Outlook, Word, Powerpoint, OneDrive, Teams, SharePoint, etc.)
  • Google accounts

As the investigation continues, university staff is finding machines that may need updating, WMU said.

Affected users will be contacted by departmental the school’s information technology support staff. If you are not contacted by your departmental staff, there is nothing you need to do at this time, the school said.

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