Tourists Demand More Technology To Streamline Their Holidays
After the pandemic, tourists are demanding a more technological experience on their trips, so Facilitate your processes and decisions regarding holidaysEspecially on airlines.
Manuel Zapata, Regional Sales Director of Amadeus Airlines, explained that it is increasingly necessary to have a mobile application in which quick solutions can be found, however, with the advancement of technology, They should incorporate biometric data, self-service and touchless to create a smooth experience for passengers.
Following the paralysis of the tourism industry due to the health emergency, the mode of travel changed and the reservation window is now smaller, even by day, which has replaced the models that airlines and hotel chains used to predict demand. And it is because of this change that the sector must be modernised.
“There is a recovery, especially for domestic travel, but we see that prices remain high and there is no short-term trend to continue, so more options should be offered”He added.
the manager explained that The new structure has forced tourists and service providers to rediscover themselves To meet these new options that users will need and it will be through more personalized content.
For example, airlines now not only offer flights, but Tourist packages, with hotels, car rental and tours, He explained that before this artificial intelligence, data that would serve to provide more experiences and new behaviors to passengers, and thus meet their expectations.
Mobile applications serve to speed up processes, which makes the traveler happy, because in addition to personalization Allows for faster resolution, We already see that the trend is that airlines are investing in identity kiosks, automation, applications to cover health regulation as well, but changes will come such as migration to the cloud, artificial intelligence and even more. To make that journey more aware of the carbon footprint. journey stages.
Gloss